Privacy Policy

Privacy Policy — Vibelore (Intimacy Wellness & Personal Care)

1. Our Commitments

  • We respect your privacy and never sell, share, or rent your personal information beyond what is necessary to complete your order.

  • We will not require sensitive information (e.g. government ID numbers) unless legally mandated.

  • Your billing descriptor will appear as “Vibelore Wellness” or another neutral name for discretion — not “Vibelore13” or any explicit term.

  • Our employees and partners only access your data on a strict need-to-know basis.

2. What Information We Collect & How We Use It

Shipping / Delivery Address

  • Used solely to deliver your order with accuracy and confidentiality.

  • Packages are shipped in discreet, plain boxes with no indication of contents.

Phone Number

  • Provided to delivery services if needed to coordinate drop-off or confirm shipping.

  • May also be used for service updates or order status messages (with your consent).

Email Address
We use your email to:

  • Send order confirmations, shipping and tracking updates

  • Provide customer support and notifications

  • Send product news, promotions, or reminder emails (only if you opt in)
    You may unsubscribe from marketing communications at any time.

Financial / Payment Information

  • We do not store your full card or bank account numbers.

  • Only encrypted tokens or truncated references may be retained by our payment provider for refunds or dispute handling.

  • Financial data is processed solely to complete the purchase you authorize.

Other Data / Cookies & Tracking

  • We use cookies, analytics, and third-party services (e.g. Google Analytics, Facebook Pixel) to improve user experience, site performance, and marketing.

  • These do not collect sensitive personal information unless you explicitly consent.

  • You may control or disable cookies via browser settings.

3. Data Retention & Your Rights

  • We retain your personal data only for as long as required: for order fulfillment, legal obligations, or as necessary for customer support (e.g. 3–7 years).

  • You have the right to request deletion, correction, or access to your data. Contact us via email or our support form.

  • After you request deletion, we will remove or anonymize your data as appropriate, unless required to retain for legal reasons.

4. Security Measures

  • We secure your data via industry-standard SSL/TLS encryption when you transmit on our site.

  • Internal access is restricted; staff must follow strict confidentiality standards.

  • We regularly monitor and audit security practices to prevent unauthorized access or data leaks.

5. Disclosure & Legal Compliance

  • In rare cases, if legally obligated (e.g., court order, government request, tax authority), we may disclose your data.

  • If disclosure is required, we will notify you unless prohibited by law.

  • This policy is governed under Malaysian law, and any disputes fall under the jurisdiction of Malaysian courts.

6. Updates to Policy

  • We may revise this Privacy Policy occasionally. The latest version will always appear on this page with the date of last update.

  • We encourage you to check back periodically for changes.

Contact Us
If you have questions or requests (data access, deletion, etc.), contact us at:
vibelore13@gmail.com
018-9854388